Refund policy
At Wawry.com, we are committed to providing our customers with a seamless and transparent shopping experience. Below you will find our comprehensive shipping and returns guidelines designed to ensure your satisfaction with every purchase of our portable power stations.
1. Shipping Policy
We understand that when you order a solar generator, you need it fast. That is why we have optimized our logistics to serve the US market efficiently.
Shipping Cost: We offer FREE Standard Shipping on all orders within the contiguous United States. No minimum purchase is required.
Delivery Timeline: Most orders are processed within 1 business day. You can expect your delivery within 2 to 5 business days from the date of shipment.
Carrier Information: We partner with reliable carriers such as FedEx, UPS, and USPS to ensure your package arrives safely at your doorstep.
Tracking: Once your order has shipped, you will receive an email confirmation containing your tracking number to monitor your delivery progress.
2. Returns & Refund Policy
Your peace of mind is our priority. If you are not completely satisfied with your purchase, our "Risk-Free" return policy has you covered.
Feature
Policy Details
Return Window
30 Days from the date of delivery.
Return Cost
100% FREE. We provide the prepaid shipping label.
Restocking Fee
$0 (No hidden fees).
Refund Method
Original payment method.
Return Requirements:
The item must be in its original packaging with all accessories (cables, manuals, etc.) included.
The product must be in its original condition without any physical damage.
How to Start a Return:
Contact our support team at support@wawry.com with your order number.
We will send you a prepaid return shipping label via email.
Pack the item securely and drop it off at the designated carrier location.
3. Warranty & Support
All Wawry products come with a standard 1-year manufacturer warranty. If your device experiences any technical issues within this period, we will replace or repair it at no cost to you.
For any further questions, please contact us at support@wawry.com. We are here to help you power your adventures!